Data Privacy Policy
We value your privacy at Quarry Fathom Quiver
Information We Collect
When you reach out about corporate floral designs or gift services, we gather information you choose to share. This includes your full name, company name, email address, phone number, delivery locations, and any specific requirements for your floral needs. We also collect payment details at the time you place orders, though this is securely handled through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us tailor our service to fit your organization's requirements.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and improve the website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Quarry Fathom Quiver respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to guard it. This involves safe data storage, encrypted exchanges, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communication between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to authorized staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is entirely secure. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, reach out using the contact details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order records: around three years after the last service contact
- Payment transaction logs: about seven years for tax and accounting requirements
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Online Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie preferences in your browser. Note that turning off some cookies may impact site functionality. For full details about our cookie practices, please read our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only Quarry Fathom Quiver and our site. We are not accountable for the privacy practices of other sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may modify this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Quarry Fathom Quiver Privacy Team
Royal Mile, Edinburgh
Edinburgh, United Kingdom EH1 1BB
Email: [email protected]
Phone: +44 131 555 1234
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.